Welcome to the Resident Portal

Click the button below to manage your account or place a work order online. To place a work order by phone, follow the instructions below.

Maintenance for Current Tenants

ICCF serves its residents with a full time, in house maintenance team available 24/7, 365 days a year. Residents may submit a property maintenance request anytime by calling 616-336-9333 and following the prompt for maintenance.

Maintenance requests will be flagged as an emergency if they relate to one (or more) of the following issues:

Major Emergency:

Major Emergencies will be addressed immediately, regardless of the time of day.

• Flood
• Lockout
• No heat
• No hot water
• Sewage in basement
• Toilet clogged (only toilet in home)
• Water leak — water is gushing from a pipe or fixture

Minor Emergency:

Minor Emergencies will be addressed by the next business day.

• No water
• Broken appliance (fridge, freezer, stove, dishwasher, washer, dryer, garbage disposal, microwave)
• Toilet clogged (2nd toilet in home)
• Tub/shower clogged (only tub/shower in home)
• Water leak — water is dripping from a pipe or fixture
• Broken kitchen or bathroom faucet
• Kitchen or bathroom sink clogged
• Chirping smoke alarm

The following Major Emergencies require a resident to contact the proper authorities before submitting a work order to ICCF:

• Gas Leak – Call 911
• Fire – Call 911
• No Electricity – Call Consumers Energy 1-800-477-5050