Current Tenants

Welcome to the Resident Portal

Click the button below to manage your account or place a work order online. To place a work order by phone, follow the instructions below.

Maintenance for Current Tenants

ICCF serves its residents with a full time, in house maintenance team available 24/7, 365 days a year. Residents may submit a property maintenance request anytime by calling 616-336-9333 and following the prompt for maintenance.

Maintenance requests will be flagged as an emergency if they relate to one (or more) of the following issues:

Major Emergency:

Major Emergencies will be addressed immediately, regardless of the time of day.

  • Flood
  • Lockout
  • No heat
  • No hot water
  • Sewage in basement
  • Toilet clogged (only toilet in home)
  • Water leak — water is gushing from a pipe or fixture

Minor Emergency:

Minor Emergencies will be addressed by the next business day.

  • No water
  • Broken appliance (fridge, freezer, stove, dishwasher, washer, dryer, garbage disposal, microwave)
  • Toilet clogged (2nd toilet in home)
  • Tub/shower clogged (only tub/shower in home)
  • Water leak — water is dripping from a pipe or fixture
  • Broken kitchen or bathroom faucet
  • Kitchen or bathroom sink clogged
  • Chirping smoke alarm

The following Major Emergencies require a resident to contact the proper authorities before submitting a work order to ICCF:

  • Gas Leak – Call 911
  • Fire – Call 911
  • No Electricity – Call Consumers Energy 1-800-477-5050
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