Resident Engagement - ICCF Community Homes

Resident Engagement utilizes a comprehensive approach designed to move residents through a continuum of supports, addressing barriers to housing, education, and employment. Our mission is to ensure that every resident regardless of socioeconomic status or race reaches their personal goals. We do this by ensuring residents have access to basic resources and have information on how to improve their economic stability.

Are you an ICCF Community Homes resident?

We want to walk alongside you as you move toward the achievement of your goals. Our goal is to help you and your neighborhood thrive! We offer a variety of free resources and programs to help you and your neighbors do just that.

Our engagement with residents is centered on four convictions:

Everyone has potential
Personal growth provides options for personal change
Mental models determine how you navigate your surroundings
Everyone should have access to homeownership as a way to build generational wealth

Get connected with the staff who want to support you:

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Jasmin Guillen

Bilingual Housing Advocate

616-336-9333 x 302
[email protected]

My role as a Resident Advocate is to connect residents with resources and services that ICCF Community Homes provides. I have the opportunity to walk alongside residents to help them reach their goals holistically by looking at personal strengths, community resources, and ways to help my residents see their goals actualized. I enjoy my job because I get to connect with residents individually and hear their story.

Favorite Quote

“We are not to simply bandage the wounds of victims beneath the wheels of injustice, we are to drive a spoke into the wheel itself.” – Dietrich Bonhoeffer

Kelvin Jackson

La Grave Community Connector

616-336-9333 x 309
[email protected]

My job as the Community Connector allows me to encourage and speak life into residents’ lives and also be a sounding board when troubles arise. I love hearing exciting news that the residents share with me personally and professionally! This gives us a purpose for building a solid community.

Fun Fact: I graduated from Eastside High School. The “Lean On Me” movie was filmed there.

Favorite Quote

“Give out your overflow and not your reservoir.”

Darius Jordan

Steepleview Community Connector

616-336-9333 x 309
[email protected]

More info coming soon!

Allie Kramer

Housing Advocate

616-336-9333 x 306
[email protected]

As our Resident Advocate, my role allows me to support our residents by providing case management services as well as emergency assistance. I connect with residents to better understand their individual circumstances and needs to connect them with resources available within ICCF and in our community. I love my job because it allows me to get to know members of our community on a personal level and provide unique solutions to common hardships.

Favorite Quote

“I don’t have to chase extraordinary moments to find happiness–it’s right in front of me if I’m paying attention and practicing gratitude.” – Brené Brown

DeShawn Madison

Housing Advocate

616-336-9333
[email protected]

As a Community Connector, I have the pleasure of planning events, encouraging our residents, helping them find resources that will allow to be successful day to day, and act as a bridge builder in partnering with other community organizations. I enjoy building a sense of community through events and getting to know the residents.

Favorite Quote

“Nothing can dim the light that shines from within.” – Unknown

Anya Ward

Resident Engagement Manager

616-336-9333 x 309
[email protected]

As our Resident Engagement Manager, I get to oversee the Community Connector team and Resident Advocates to make sure that residents have opportunities to build community among their neighbors as well as access resources to help them THRIVE. My job allows me to meet great community partners and inspirational neighbors who have bold and beautiful goals for their lives. I also get to plan strategically around justice & equity initiatives in our communities. I love my job because it aligns with my passion for people and belief that everyone was created with dignity, purpose and boundless capacity to have a full life!

Favorite Quote

“Know your worth and who you are in the world.” – My mother